When Connections crops images, it is center weighted. What you need to do is preprocess your images so the heads are more centered. So crop the image so they are more shoulder/head removing some of the lower body.
Alternatively, you could try the free Face Detect extension
I see that you are using the shortcode twice on the page. You can do that, but you do need a more “complex” setup. But fore we get into that.
Edit the page that you’ve inserted the shortcodes on. Switch the page editor to the Text tab and remove the
pre tags from around the second shortcode. Update the page.
Now with that fixed.
Create a new “Results” page … the name can be anything you like, that does not matter. Add the only
[connections] shortcode to it with no shortcode options. Save the page.
Go to the Connections : Settings admin page and set the new “Results” page to the Directory Home Page.
Now edit the page where you inserted the shortcodes and add the force_home shortcode option to both shortcodes so they look something like this:
Update the page.
No the links to the individual entry will resolve to the new “Results” page.
Hope that helps!