Reply To: As a link owner, I never get the email from the Contact Form

02/14/2019 at 9:18 am #484630
Carlos Chapa
Participant

Steven,

First of all, thanks for your answer. I really appreciate it. Your explanations were very easy to understand for a non-technical person like me.

I checked the section “Connections : Tools : Login” in the WP admin site, and I found out that out of the 13 tests I’ve sent, all of them were successful (according to WP) except one. But, like you said, this might be at the WordPress level only, not in the server level. I am using GoDaddy for web hosting with this domain (Deluxe Linux Hosting with cPanel package).

I contacted GoDaddy’s chat tech support. I was like one hour and a half there (the tech support has a back-end team tech support too – sort of when you wanna see a doctor, you end up with a nurse, if lucky, or many times with an assistant nurse). She sent an email form test which worked, but it took a while for my Yahoo account to get it. I asked her about how to get access to the server email log, and she said that with my current sharing hosting plan I wouldn’t have access to it, that I would have to open a Virtual Private Server for access to that server email log.

From my email tests, it occurred to me that maybe if I have tested the Contact form with a fake yahoo email, to my form that is linked to a real Yahoo email account, maybe the server would send it successfully, BUT that maybe Yahoo Mail would have a junk email filter mechanism that would detect that fake “from” email. I will continue with more tests with real yahoo accounts, and with two different emails (from and to), as you advised me earlier.

My other option is to upgrade to a virtual server host package or, most likely to use a dedicated email service provider like SendGrid, which you mentioned, with that plugin and setup SPF/DKIM (whatever that means). I hope it’s not too technical though… :)

I’ll try to figure out how to get rid of the “website” field of the Contact form (I think that encourages spam) and change it instead for a “phone” field, with would be a lot more useful for my purposes.

Thanks again for your help!!!!!! :)

Carlos