Reply To: Connections must be installed and active…

06/09/2016 at 9:56 am #378910
Steven Zahm
Keymaster

@ David

Apologies for the trouble! It appears WordPress was not able to proper update or install Connections which left the folder. WordPress will not install a plugin into an existing folder as a safety measure.

You need to login to your site with FTP and navigate to the ../wp-content/plugins/ folder.

In that folder you will find a connections folder. Delete that folder, you data is safe.

After you delete that folder, WordPress will be able to install Connections normally.

Hope that helps, please let me know.