10/26/2015 at 1:36 pm
#351797
Keymaster
@ crazycup
The two most common issues seem to be a copy/paste error when adding the snippet and accidentally forgetting to actually activate the snippet. My suggestion is to make sure the code is copied pasted exactly as shown in the snippet and then make sure to click the save and activate button.
If that still does not fix it, I can take a closer look, but I will need a temp WP admin login. The login can be posted here as a private reply.
Hope that helps, let me know.
