Reply To: Renewed license but give new license key

09/07/2015 at 9:56 am #345857
Steven Zahm
Keymaster

@ Robinton

Unfortunately I was not able to duplicate the error on the site… this is what I did to try to replicate:

  1. I clicked the renewal link included in the renewal email notice. The cart loaded with the item with the renewal discount applied.
  2. I copied the support license key from the renewal email notice. Add the item to the cart. Click the renewal link, pasted the key and clicked the apply button the renewal discount was applied.

Because the purchase that was made was a “new” purchase instead of a “renewal” purchase, you received all new support license keys and paid full price instead of the discounted renewal price.

Here’s what I’m going to do fix it for you…

I’m going to refund you the amount you should have received as a discount, $15 (minus the PayPal transaction fee of about .40). I then will “cancel” this purchase. I will then manually renew your original purchase for another year + additional 3 months for your trouble. The new expiration will be 12/09/2016.

When this is completed, the new support license keys you received will be invalid and you will be able to continue to use your existing support license keys.

Again, my apologies that there was an issue when purchasing a renewal.