Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
05/13/2016 at 10:45 pm #376303John WillGuest
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Renewal process (2)
John Will I asked them if I can renew the plug in. Here is there reply: Yes, the account could be transferred if Michael could take a moment to email from his Michael [at] crossover.marketing [dot] com requesti
May 10 at 8:17 PM
Michael Kaiser firstname.lastname@example.org
May 12 at 11:19 AM
I tried logging in but couldn’t remember password. Because he changed my email I couldn’t even reset. You can forward this message to them.
Please transfer the account to John Will.
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I have copied the email that Michael sent to me. Will this work for transferring the account to me?
Brighten your day.05/16/2016 at 10:54 am #376469Steven ZahmKeymaster
Ok, I made the change you will now have access to the purchase history. When logging on you will need to reset your password using the forgot password link. The email address is the one you have been using to reply.05/16/2016 at 10:45 pm #376515JohnParticipant
I have purchased the license and everything looks good at Connections. I still cannot upgrade c-map, forms and link. It states that the upgrade failed. Any suggestions?
John05/16/2016 at 10:47 pm #376516JohnParticipant
The name of the site was shopburnet.org. We changed it to shopanddineburnet.org. We have a link in place to refer one to the other.05/17/2016 at 10:17 am #376578Steven ZahmKeymaster
The reason is because the addons are still activated on the shopburnet.org site. You need to deactivate the licenses on the old domain and then activate them on the new domain. If you no longer have access to the old domain to deactivate them, go to your purchase history click the Manage Sites link and deactiovate the old domain for each license. If you need, I can also manually deactivate the licenses on the old domain, just let me know and I’ll do it.
After you do that then navigate to the Connections : Settings admin page and click the Licenses tab on the the new domain. Make sure you have entered in the support license keys and activated them. After you do you should be able to update without issue.
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